Baweja Multispeciality Hospital | Advanced Care. Trusted Hands
This Refund & Cancellation Policy applies to appointments, procedures, diagnostic services, and other
payments made to Baweja Multispeciality Hospital through our website, payment links,
or at the hospital front desk. By booking or paying for any service, you agree to the terms below.
1) Appointment Booking & Cancellation
- • You may reschedule your doctor appointment once at no charge if requested at least 4 hours before the slot.
- • Cancellations made ≥ 4 hours before the slot are eligible for a full refund (after gateway charges, if any).
- • No-show or cancellation within 4 hours of the slot is non-refundable, but we will try to accommodate a fresh appointment subject to availability.
2) Surgeries / Procedures
- • Advance/deposit paid for a scheduled procedure is refundable if you cancel at least 48 hours prior to admission time.
- • Within 48 hours, refunds are at hospital’s discretion after deducting any pre-operative/consumable/administrative costs already incurred.
- • If the hospital postpones a procedure, you may choose a new date or request a full refund of the advance.
3) Diagnostics (Lab / Imaging)
- • Cancellations before sample collection/scan start: full refund (less gateway fees, if any).
- • After sample collection/scan start: amounts are generally non-refundable.
- • If a test is not performed due to operational reasons, we will issue a full refund or rebook at no extra cost.
4) Wrong/Duplicate/Excess Payment
- • If you are charged twice or paid extra by mistake, please email the receipt/screenshots to
info@bawejahospital.com. Upon verification, we will process a full refund of the excess amount.
5) Refund Method & Timelines
- • Approved refunds are issued to the original mode of payment only. We do not issue cash for online payments.
- • Processing time at our end: 2–3 business days. Bank/Payment Gateway settlement may take an additional 5–7 business days.
- • For UPI/wallets/credit cards, timelines depend on your bank/provider. We will share the reference once processed.
6) Documentation We May Require
- • Patient name & registered mobile number
- • Payment date, amount, and transaction/reference ID
- • Reason for cancellation/refund request
- • Any supporting documents (prescription, receipt, screenshot, etc.)
7) Insurance / Corporate / TPA Cases
For insured or corporate patients, refunds are governed by the insurer/TPA’s rules and the approval status.
Any co-payment or non-admissible charges already utilized toward care are non-refundable.
8) Third-Party Payment Gateways
We use reputed payment gateways. Convenience fees charged by the gateway are non-refundable.
Transaction failures due to network/bank issues are outside our control, but we will assist with reconciliation.
9) Exceptions
Amounts already utilized for consultation, investigations, consumables, or administrative charges cannot be refunded.
Special camps/packages may carry specific terms mentioned at the time of booking.
10) How to Request a Refund
Please write to info@bawejahospital.com with the subject “Refund Request – [Patient Name] – [Txn ID]” or call +91-81466 22802.
Last updated: October 2, 2025
